Shipping policy
Introduction
This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of products purchased from Ambixy. By placing an order on our website, you agree to the shipping practices described in this policy. We are committed to providing a reliable and efficient delivery experience across the United States.
Store Identification and Contact Information
This Shipping Policy applies to all products sold by Ambixy. For any questions regarding shipping, delivery updates, or order tracking, you may contact us using the following details:
- Email: content@ambixy.shop
- Phone: +1 (305) 286-4868
- Mailing Address: 202 E Kansas Ave, Ulysses, KS 67880, United States
Our support team is available to assist you at every stage of your order.
Shipping Destinations
Ambixy currently ships to addresses within the United States. We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories where our carriers provide service. At this time, we do not offer international shipping outside of the United States. Please ensure that your shipping address is accurate and complete to avoid delivery issues.
Order Processing and Handling Time
All orders are processed within a handling time of 1 to 2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, such as promotional events or holiday seasons, processing times may be extended slightly, but we will always aim to prepare your order as quickly as possible. You will receive an email confirmation once your order has been processed and shipped.
Delivery Time and Shipping Estimates
Once your order has been processed and shipped, delivery typically takes 3 to 5 business days within the United States. These delivery estimates are provided as guidelines and may vary depending on the destination, shipping carrier, and external factors beyond our control, such as weather conditions, carrier delays, or high shipping volumes. Business days are Monday through Friday, excluding federal holidays.
The total time from order placement to delivery is the sum of our processing time (1 to 2 business days) plus the delivery time (3 to 5 business days). For example, if you place an order on Monday and it is processed within 1 business day, you can generally expect delivery between Thursday and the following Tuesday, depending on your location.
Shipping Methods and Carriers
Ambixy works with trusted and reliable shipping carriers to ensure safe and timely delivery of your orders. The shipping method and carrier will be selected based on the most efficient option available for your location at the time of dispatch. Common carriers we work with include USPS, UPS, and FedEx, though the specific carrier may vary depending on your shipping address and order details.
We select carriers and shipping methods to balance delivery speed, reliability, and cost-effectiveness. In some cases, packages may be transferred between carriers during transit to optimize delivery routes.
Shipping Costs and Free Shipping
Shipping within the United States is FREE on all orders. There are no shipping costs or fees charged for standard delivery to U.S. addresses. The price you see at checkout is the total amount you will pay, excluding applicable sales tax.
From time to time, Ambixy may offer special promotions or expedited shipping options, which will be clearly indicated on our website and during the checkout process.
Order Tracking Information
Once your order has been shipped, you will receive a confirmation email that includes your tracking number and a link to track your shipment. This allows you to monitor the progress of your delivery in real time. Tracking information is typically available within 24 hours after your shipment confirmation email is sent, though it may take longer for the carrier's system to update.
If you do not receive tracking information within 2 business days of your order being placed, or if you have questions about your shipment status, please contact us at content@ambixy.shop or call us at +1 (305) 286-4868 for assistance.
Split Shipments
In some cases, items from a single order may be shipped separately due to inventory availability, warehouse location, or size constraints. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional charge for split shipments—all items shipped within the United States are delivered free of charge.
Each shipment will be processed and delivered according to the same handling and delivery timeframes outlined in this policy. If you have questions about a split shipment, please contact our customer service team.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping details when placing an order. Ambixy is not responsible for delays, lost shipments, or delivery failures caused by incorrect, incomplete, or undeliverable address information provided by the customer.
If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange re-shipment. Additional fees may apply if a package must be re-shipped, and the customer may be responsible for any costs incurred by the carrier for address correction or re-delivery attempts. Please double-check your shipping address before completing your purchase.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions or natural disasters
- Carrier operational issues or delays
- High shipping volumes during peak seasons
- Customs inspections or security screenings
- Public health emergencies or government-imposed restrictions
- Incorrect or incomplete address information
Ambixy is not liable for delays caused by such circumstances. We appreciate your patience and understanding. If your shipment is significantly delayed beyond the estimated delivery window, please contact us at content@ambixy.shop or +1 (305) 286-4868 so we can assist in resolving the issue and provide an update on your order status.
Lost or Missing Shipments
If your tracking information indicates that your package has been delivered but you have not received it, please take the following steps:
- Check with household members, neighbors, or building management who may have accepted the delivery
- Look around your delivery location for packages left in a safe place
- Verify the shipping address on your order confirmation
- Allow an additional 24 hours, as sometimes carriers mark packages as delivered slightly before final drop-off
If you still cannot locate your package after these steps, please contact us at content@ambixy.shop or call +1 (305) 286-4868 within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue. Depending on the outcome of the carrier investigation, we may offer a replacement or refund in accordance with our policies.
Damaged Packages
If your package arrives visibly damaged, please take the following steps:
- Note the damage on the carrier's delivery receipt, if possible
- Take photographs of the damaged packaging and any damaged products
- Contact us immediately at content@ambixy.shop or +1 (305) 286-4868 with your order number, photos, and a description of the damage
We will work with you and the shipping carrier to resolve the issue promptly. Depending on the extent of the damage, we may offer a replacement, partial refund, or full refund. Please retain all packaging materials until the issue is resolved, as the carrier may require inspection.
Refused or Undeliverable Packages
If a package is refused by the recipient or deemed undeliverable by the carrier and is returned to Ambixy, we will contact you to discuss re-shipment options. The customer may be responsible for any return shipping costs incurred by the carrier, and additional shipping fees may apply for re-sending the package.
If you wish to cancel the order upon return, a refund will be issued in accordance with our Return Policy, minus any applicable shipping or restocking fees.
Address Changes After Order Placement
If you need to change your shipping address after placing an order, please contact us immediately at content@ambixy.shop or +1 (305) 286-4868. We will do our best to accommodate your request if the order has not yet been shipped.
Once an order has been shipped, we cannot change the delivery address. You may be able to contact the shipping carrier directly using your tracking number to request a delivery address change or hold for pickup, though carrier policies and fees may apply.
International Shipping, Duties, and Taxes
At this time, Ambixy ships only to addresses within the United States and does not offer international shipping to customers outside the U.S. If international shipping becomes available in the future, this policy will be updated accordingly.
For all domestic shipments within the United States, applicable sales tax is calculated and added at checkout based on the shipping destination, in accordance with state and local tax laws. There are no customs duties or import taxes for shipments within the U.S.
Order Confirmation and Communication
After you place an order, you will receive an order confirmation email at the email address provided during checkout. This email will include your order number, itemized list of products, shipping address, and order total. Please review this information carefully and contact us immediately if any details are incorrect.
You will receive a second email with tracking information once your order has been shipped. All shipping-related updates and communications will be sent to the email address associated with your order.
Shipping Restrictions
Certain products may have shipping restrictions based on size, weight, or carrier limitations. Any such restrictions will be indicated on the product page or during checkout. We reserve the right to use an alternate shipping method or carrier if the original method is unavailable or impractical for a particular order.
Ambixy does not ship to P.O. boxes for certain oversized or signature-required items. If your order cannot be shipped to the address provided, we will contact you to arrange an alternative delivery address.
Force Majeure
Ambixy is not liable for failure to perform or delays in shipping or delivery due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, government action, pandemics, epidemics, fire, flood, earthquake, or failure of carriers or suppliers. In such events, we will make reasonable efforts to fulfill your order as soon as practicable.
Contact Us for Shipping Questions
If you have any questions about our Shipping Policy, your order status, tracking information, or delivery estimates, please contact us:
- Email: content@ambixy.shop
- Phone: +1 (305) 286-4868
- Mailing Address: 202 E Kansas Ave, Ulysses, KS 67880, United States
Our customer service team is here to help ensure your shopping and shipping experience with Ambixy is smooth and satisfactory.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated Shipping Policy. The "Last Updated" date at the top of this page indicates when the policy was last revised.