Refund policy

Return Window

Ambixy offers a 30-day return window from the date of delivery. This is our store's own policy, as online sales in the United States do not carry a statutory cooling-off period. If more than 30 days have passed since your item was delivered, we are unable to offer a return, refund, or exchange. We encourage you to inspect your order promptly upon receipt and contact us within this timeframe if you wish to initiate a return.

Eligibility and Condition Requirements

To qualify for a return, items must meet the following conditions:

  • The product must be unused and in its original condition
  • All original packaging, tags, and labels must be intact
  • Items must not show any signs of wear, damage, or alteration
  • Proof of purchase (order confirmation or receipt) is required

Items that have been used, damaged by the customer, altered, or returned without original packaging may not be eligible for a refund. We reserve the right to refuse returns that do not meet these requirements.

How to Initiate a Return

To start a return, please contact our customer support team with your order number and the reason for your return:

  • Email: content@ambixy.shop
  • Phone: 3052864868

Our team will review your request and, if approved, provide detailed return instructions along with a prepaid return shipping label. Please securely package the item in its original packaging (or comparable protective packaging) to prevent damage during transit, attach the provided label, and send the package according to the instructions provided.

Return Shipping

Ambixy offers free return shipping for all eligible returns within the United States. Once your return request is approved, we will provide a prepaid return shipping label at no cost to you. Customers are not required to pay any shipping fees when returning a qualifying product.

Return Address

Returns should be sent to:

Ambixy
202 E Kansas Ave
Ulysses, KS 67880
United States

Please use the prepaid label provided by our team. Do not send items back without prior authorization, as unauthorized returns may not be processed.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to verify that it meets all return eligibility criteria. This inspection ensures that the product is in its original, unused condition and suitable for resale.

If your return is approved, we will issue a refund to the original payment method used at the time of purchase. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider's processing time. You will receive an email confirmation once the refund has been processed.

If your return is not approved due to failure to meet eligibility requirements, we will notify you promptly with a clear explanation. In such cases, the item may be returned to you at your expense, or you may choose to forfeit the item.

No Restocking Fees

Ambixy does not charge restocking fees. Customers who meet all return eligibility conditions will receive a full refund for the returned product without any deductions.

Non-Returnable Items

While all products in our store are eligible for return under the conditions outlined in this policy, the following circumstances may render an item non-returnable:

  • Items that have been used, worn, washed, or altered in any way
  • Products returned without original packaging, tags, or labels
  • Items damaged due to misuse, neglect, or improper handling by the customer
  • Returns initiated after the 30-day return window has expired

If you are uncertain whether your item qualifies for return, please contact our support team before sending it back.

Exchanges

At this time, Ambixy does not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item following the standard return process outlined above. Once your refund has been issued, you may place a new order for the desired item.

We process returns and refunds promptly to ensure you can reorder as quickly as possible. If you have specific questions about exchanging an item, please contact our support team at content@ambixy.shop or 3052864868.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at content@ambixy.shop or 3052864868. We will resolve the issue at no cost to you.

In these cases:

  • You will not be responsible for return shipping costs—we will provide a prepaid return label
  • We will issue a full refund or send a replacement, depending on your preference and product availability
  • No restocking fees or other charges will apply

To expedite the resolution, please provide photographs of the damaged, defective, or incorrect item along with your order number when you contact us. This helps our team assess the issue quickly and arrange the appropriate remedy.

Order Cancellation

You may cancel your order before it has been shipped by contacting us immediately at content@ambixy.shop or 3052864868. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.

Once an order has been shipped, it cannot be cancelled. In this case, you may refuse delivery or follow our standard return process once the item is delivered. Our typical delivery time is 3–5 working days, and shipping within the United States is free.

Please note that orders are typically processed quickly to ensure prompt delivery, so cancellation requests should be made as soon as possible.

Contact and Customer Support

If you have any questions about our Return and Refund Policy, need assistance with a return, or require further clarification on any aspect of this policy, please reach out to our customer support team:

  • Email: content@ambixy.shop
  • Phone: 3052864868
  • Mailing Address: 202 E Kansas Ave, Ulysses, KS 67880, United States

Our team is committed to providing fair, transparent, and customer-focused service. We aim to respond to all inquiries promptly and ensure that your return experience is as smooth and hassle-free as possible.

Changes to This Policy

Ambixy reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our store following any changes constitutes acceptance of the revised policy.

Agreement to Terms

By placing an order with Ambixy, you acknowledge that you have read, understood, and agree to be bound by the terms of this Return and Refund Policy. This policy is designed to protect both our customers and our business, ensuring a fair and consistent process for all returns and refunds.