Privacy policy

Effective Date: January 1, 2025

This Privacy Policy explains how Ambixy ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at ambixy.myshopify.com or make a purchase from our store. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We are committed to maintaining your trust and protecting your privacy with transparency and care.

Store Identification and Contact Information

This Privacy Policy applies to all services provided by Ambixy. If you have any questions or concerns regarding your personal data or wish to exercise your privacy rights, you may contact us using the following details:

  • Email: content@ambixy.shop
  • Phone: 3052864868
  • Mailing Address: 202 E Kansas Ave, Ulysses, KS 67880, United States

Our support team is available to assist you with privacy-related inquiries and requests.

Information We Collect

We collect several categories of personal information when you visit our website, create an account, place an order, or interact with our services. The types of information we collect include:

Order and Account Information

When you place an order or create an account, we collect:

  • Name (first and last)
  • Email address
  • Phone number
  • Billing address (street, city, state, ZIP code, country)
  • Shipping address (street, city, state, ZIP code, country)
  • Order history and purchase details
  • Customer service communications and correspondence

Payment Information

Payment transactions are processed securely through trusted third-party payment processors. While we collect payment method type and the last four digits of your payment card for order confirmation and customer service purposes, Ambixy does not store full credit card numbers, CVV codes, or complete payment card details. Your complete payment information is encrypted and transmitted directly to our payment service providers, who handle it according to Payment Card Industry Data Security Standards (PCI DSS).

Device and Usage Information

When you visit our website, we automatically collect certain technical information, including:

  • IP address and general geographic location (city/region level)
  • Browser type and version
  • Device type, operating system, and unique device identifiers
  • Browsing activity, including pages viewed, links clicked, and time spent on pages
  • Referring website or source that directed you to our site
  • Date and time of your visit
  • Screen resolution and display settings

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See the "Cookies and Tracking Technologies" section below for detailed information.

Communications and Feedback

We collect information you provide when you:

  • Contact customer service or support
  • Subscribe to our email newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Submit product reviews or feedback
  • Communicate with us through social media platforms

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Process and complete your orders and transactions
  • Arrange for shipping and delivery (standard delivery time is 3-5 working days; shipping within the United States is FREE)
  • Send order confirmations, shipping notifications, and delivery updates
  • Process returns, exchanges, and refunds in accordance with our 30-day return policy
  • Manage your account and order history

Customer Service and Support

  • Respond to your inquiries, questions, and requests
  • Provide customer support and troubleshoot issues
  • Handle complaints and resolve disputes
  • Communicate important information about your orders or account

Website Improvement and Personalization

  • Improve and optimize our website functionality, design, and user experience
  • Personalize your shopping experience and show relevant content
  • Understand customer preferences and shopping patterns
  • Conduct data analysis, testing, and research
  • Develop new products, services, and features

Marketing and Communications

  • Send promotional emails, special offers, and marketing communications (with your consent where required)
  • Provide updates about new products, sales, and store news
  • Administer contests, sweepstakes, and promotional campaigns
  • Deliver targeted advertising based on your interests and browsing behavior

Legal Compliance and Protection

  • Comply with applicable laws, regulations, and legal processes
  • Detect, prevent, and address fraud, security issues, and illegal activity
  • Enforce our Terms of Service and other policies
  • Protect our rights, property, and safety, and that of our customers and others
  • Respond to law enforcement requests and court orders

How We Share Your Information

Ambixy does not sell or rent your personal information to third parties. However, we share your information with trusted service providers and partners who assist us in operating our business, subject to confidentiality obligations. These categories of recipients include:

E-Commerce and Hosting Platform

Our online store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform and infrastructure to sell our products and services. Your data is stored through Shopify's data storage, databases, and applications. Shopify may use and store your information in accordance with its own privacy policy.

Payment Processors

We share payment information with third-party payment service providers who process transactions on our behalf. These processors are PCI DSS compliant and use encryption and secure protocols to protect your payment data. We do not have access to your complete payment card information.

Shipping and Delivery Partners

We share your name, shipping address, phone number, and order details with shipping carriers and fulfillment partners to deliver your purchases. These partners use your information solely for delivery purposes.

Analytics and Marketing Services

We use third-party analytics providers (such as Google Analytics) to understand how visitors use our website, analyze traffic patterns, and measure marketing effectiveness. We may also share information with email marketing platforms, advertising networks, and social media platforms to deliver targeted marketing and measure campaign performance.

Customer Service Tools

We may use third-party customer service platforms and communication tools to manage customer inquiries, support tickets, and feedback.

Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, regulatory bodies, or other third parties when required by law, legal process, or to protect our rights, comply with judicial proceedings, court orders, or legal obligations.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity or acquiring party, subject to this Privacy Policy.

Service Provider Obligations

All third-party service providers are contractually obligated to keep your information confidential, use it only for the specific purposes for which it was shared, and maintain appropriate security measures. They are prohibited from using your personal information for their own marketing purposes without your consent.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze website performance, understand customer preferences, and deliver targeted advertising.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit. They allow the website to recognize your device and remember information about your visit, such as your preferences, login status, and items in your shopping cart.

Types of Cookies We Use

We use the following categories of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, shopping cart operation, and access to secure areas. The website cannot function properly without these cookies.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors stay on pages, and any error messages. This data helps us improve website performance and user experience. We use services such as Google Analytics for this purpose.
  • Functionality Cookies: These cookies remember your preferences and settings (such as language, region, or font size) to provide enhanced, personalized features and avoid you having to re-enter information.
  • Advertising and Targeting Cookies: These cookies are used to deliver relevant advertisements based on your interests and browsing behavior. They also help measure the effectiveness of advertising campaigns. These cookies may track your activity across different websites.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including analytics providers, advertising networks, and social media platforms. These third parties may use cookies to collect information about your online activities over time and across different websites.

Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that if you disable or refuse cookies, some features of the website may not function properly, and your user experience may be limited. Disabling cookies will not prevent you from placing orders, but certain personalization and convenience features may be unavailable.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no industry-wide standard for recognizing or responding to DNT signals, and our website does not currently respond to DNT browser signals.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

  • Identifiers: Name, email address, phone number, mailing address, IP address, device identifiers
  • Commercial Information: Order history, purchase records, shopping behavior, product preferences
  • Financial Information: Payment method type and partial payment card information (we do not store complete payment card details)
  • Internet or Network Activity: Browsing history, search history, interaction with our website, cookie data
  • Geolocation Data: General geographic location derived from IP address
  • Inferences: Preferences, interests, and behavioral profiles derived from the above information

Sources of Personal Information

We collect personal information directly from you (when you place orders, create an account, or contact us), automatically through your use of our website (via cookies and tracking technologies), and from third-party sources (such as analytics providers and social media platforms).

Business and Commercial Purposes

We use personal information for the business and commercial purposes described in the "How We Use Your Information" section above.

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which the personal information was collected
  • The business or commercial purpose for collecting, selling, or sharing personal information
  • The categories of third parties to whom we disclose personal information
  • The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions (such as completing transactions, detecting security incidents, complying with legal obligations, or exercising free speech rights).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information, as those terms are defined under California law. See the "Do Not Sell or Share My Personal Information" section below for details.

Right to Limit Use of Sensitive Personal Information

California consumers have the right to limit the use and disclosure of sensitive personal information. We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA/CPRA.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny goods or services, charge different prices or rates, provide a different level of quality, or suggest that you will receive different prices or quality of goods or services as a result of exercising your rights.

Do Not Sell or Share My Personal Information

Ambixy does not sell personal information in the traditional sense (i.e., we do not exchange your data for monetary compensation with data brokers or other third parties). However, under the broad definition of "sale" and "sharing" in California law, certain data practices may be considered a "sale" or "sharing," including:

  • Allowing third-party advertising partners and analytics providers to collect information through cookies and tracking technologies on our website for targeted advertising and cross-context behavioral advertising purposes
  • Sharing information with social media platforms for advertising and marketing purposes

In the preceding 12 months, we may have "shared" or "sold" (under California's definitions) the following categories of personal information for targeted advertising purposes:

  • Identifiers (IP address, device identifiers)
  • Internet or network activity information
  • Inferences about preferences and interests

We do not knowingly sell or share personal information of consumers under 16 years of age.